# Cant connect to mcneel api! **URL:** \ **Category:** Rhino\ **Created:** [26 Dicembre 2023, 12:24pm UTC](https://it.discourse.mcneel.com/t/cant-connect-to-mcneel-api/5673 "2023-12-26T12:24:56Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Daniel\_Mantilla](https://sea3.discourse-cdn.com/mcneel/user_avatar/it.discourse.mcneel.com/daniel_mantilla/32/17356_2.png) [@Daniel\_Mantilla](https://it.discourse.mcneel.com/u/Daniel_Mantilla)\ **Post date:** [26 Dicembre 2023, 12:24pm UTC](https://it.discourse.mcneel.com/t/cant-connect-to-mcneel-api/5673/1 "2023-12-26T12:24:56Z")
Greetings, I’m having trouble connecting with mcneels licensing service, it appears that i simply cannot connect with rhino’s api. checking the website [http://api.mcneel.com/](http://api.mcneel.com/) i can confirm it doesnt load. I have already turned off the firewall to no effect, Any idea on how can i solve this? Thanks for any help ---
**Author:** ![giuseppe](https://sea3.discourse-cdn.com/mcneel/user_avatar/it.discourse.mcneel.com/giuseppe/32/16416_2.png) [@giuseppe](https://it.discourse.mcneel.com/u/giuseppe)\ **Post date:** [26 Dicembre 2023, 12:28pm UTC](https://it.discourse.mcneel.com/t/cant-connect-to-mcneel-api/5673/2 "2023-12-26T12:28:35Z")
Hi there. [api.mcneel.com](http://api.mcneel.com) requires ports 443 specifically to be accessible to Rhino. Is this something you are experiencing recently? Can you provide some more in depth information? ---
**Author:** ![Daniel\_Mantilla](https://sea3.discourse-cdn.com/mcneel/user_avatar/it.discourse.mcneel.com/daniel_mantilla/32/17356_2.png) [@Daniel\_Mantilla](https://it.discourse.mcneel.com/u/Daniel_Mantilla)\ **Post date:** [26 Dicembre 2023, 12:35pm UTC](https://it.discourse.mcneel.com/t/cant-connect-to-mcneel-api/5673/3 "2023-12-26T12:35:47Z")
It appears to be recent, since i tried to release a license from my pc and turn it into a cloud license, the server doesnt get the update that it has been released from the pc, thats when i realized Ive tried some method to know if the port is open but not completely sure on how to operate on that regard ---
**Author:** ![giuseppe](https://sea3.discourse-cdn.com/mcneel/user_avatar/it.discourse.mcneel.com/giuseppe/32/16416_2.png) [@giuseppe](https://it.discourse.mcneel.com/u/giuseppe)\ **Post date:** [26 Dicembre 2023, 12:40pm UTC](https://it.discourse.mcneel.com/t/cant-connect-to-mcneel-api/5673/4 "2023-12-26T12:40:59Z")
I could check out your previous Rhino 7 eval license from the pc. Please try now. ---
**Author:** ![Daniel\_Mantilla](https://sea3.discourse-cdn.com/mcneel/user_avatar/it.discourse.mcneel.com/daniel_mantilla/32/17356_2.png) [@Daniel\_Mantilla](https://it.discourse.mcneel.com/u/Daniel_Mantilla)\ **Post date:** [26 Dicembre 2023, 12:52pm UTC](https://it.discourse.mcneel.com/t/cant-connect-to-mcneel-api/5673/5 "2023-12-26T12:52:59Z")
Not connecting to the server still, in the server it appears that the license is on my pc but even if I release it from here it wont update in the server! ---
**Author:** ![giuseppe](https://sea3.discourse-cdn.com/mcneel/user_avatar/it.discourse.mcneel.com/giuseppe/32/16416_2.png) [@giuseppe](https://it.discourse.mcneel.com/u/giuseppe)\ **Post date:** [26 Dicembre 2023, 1:28pm UTC](https://it.discourse.mcneel.com/t/cant-connect-to-mcneel-api/5673/6 "2023-12-26T13:28:18Z")
Just checked the database. Your RH80- license is ready to assign. Try to access: [accounts.rhino3d.com](http://accounts.rhino3d.com) and place the license in the license page. Is this working so far? ---
**Author:** ![Daniel\_Mantilla](https://sea3.discourse-cdn.com/mcneel/user_avatar/it.discourse.mcneel.com/daniel_mantilla/32/17356_2.png) [@Daniel\_Mantilla](https://it.discourse.mcneel.com/u/Daniel_Mantilla)\ **Post date:** [26 Dicembre 2023, 1:56pm UTC](https://it.discourse.mcneel.com/t/cant-connect-to-mcneel-api/5673/7 "2023-12-26T13:56:45Z")
Working now, thank you so much! ---
**Author:** ![giuseppe](https://sea3.discourse-cdn.com/mcneel/user_avatar/it.discourse.mcneel.com/giuseppe/32/16416_2.png) [@giuseppe](https://it.discourse.mcneel.com/u/giuseppe)\ **Post date:** [26 Dicembre 2023, 2:29pm UTC](https://it.discourse.mcneel.com/t/cant-connect-to-mcneel-api/5673/8 "2023-12-26T14:29:02Z")
Feliz Navidad!